Hello Mobile has shut down as of January 2025 with all of its customers shifting to Liberty Wireless. Unfortunately, Hello's former customers were caught in a major billing issue that temporarily terminated their service on January 11. Many impacted users have been unable to contact Liberty's customer service for help.
If you're a former Hello Mobile customer who has lost service, you don't have to stay with Liberty Wireless. You can find a cheap plan with another T-Mobile MVNO carrier and switch. Some users have reported they could switch without speaking to Liberty's customer service.
Read on to learn how to switch from Hello Mobile and Liberty Wireless.
How to switch from Hello Mobile and Liberty Wireless?
Switching from Hello Mobile or Liberty Wireless is easy. If you don't want to keep your old number, just contact a new carrier and purchase a plan. Most devices running on Hello Mobile or Liberty Wireless are unlocked, so you shouldn't need a device unlock PIN.
To switch to a new cell phone provider and keep your number:
- Contact Liberty Wireless' customer service and ask for your account number and security PIN. (Remember Hello Mobile's customer service is shut down.)
- Choose a new phone plan.
- Select a new phone or bring your own device to the new network.
- Provide your account information to your new carrier so they can port your number.
Liberty Wireless should automatically cancel your plan after switching. However, you should double-check to ensure your service was canceled to avoid being charged again.
How to get my account number and PIN if Liberty Wireless customer service won't answer?
You may be able to still switch carriers from Hello Mobile or Liberty Wireless even if you can't speak to customer service. Former Hello Mobile customers on Reddit have reported that your account number is your phone number and your PIN is the last four digits of your phone number.
With virtually all of Hello Mobile's customers losing coverage, Liberty's customer service has been swamped. Customers are reporting long wait times for assistance if they can manage to connect at all. There's no guarantee this method will work for all of Hello Mobile's former customers. That said, if you've been unable to get Liberty's customer service on the line, it's worth a try before waiting for help.
Hello and Liberty alternatives
Liberty Wireless—and formerly Hello Mobile—are both T-Mobile MVNOs. This means they provide discounted service on T-Mobile's 4G LTE and 5G networks. The good news is that there are plenty of other low-cost T-Mobile MVNOs with comparable plans. If your experience with Hello and Liberty has left you frustrated, now is a good time to switch.
Two of the most popular options are Mint Mobile and US Mobile. Mint offers the 15GB Plan for $20/month. It includes 15GB of priority data, which is plenty for average customers. You can also use your data with mobile hotspot. The $20 price is introductory for three months, but you can lock it in by signing up for a 12-month plan.
US Mobile offers the Unlimited Starter Plan for $25/month. It includes 35GB of premium data and a 10GB mobile hotspot. One of the unique features of US Mobile is that it offers access to all three major networks. If you become unhappy with T-Mobile's service, you can switch to the Verizon or AT&T network for free using the US Mobile Teleport feature.
There are plenty of other excellent MVNOs running on T-Mobile's network including Consumer Cellular, Tello, and Ultra Mobile. Check out the most popular Hello and Liberty alternatives below:
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Lyca Mobile
$33 High Data Plan
$7.50/mo
Pay $7.50/month for the first 6 months<br>Regular rate is $33/month
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Tello
Unlimited Text, 300 Minutes, and 2GB Plan
$8.00/mo
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Red Pocket
Essentials Monthly Plan (GSMT)
$10.00/mo
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Google Fi Wireless
Unlimited Essentials for 1
$17.50/mo
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Metro by T-Mobile (MetroPCS)
Unlimited 6-Month Plan (BYOD)
$20.00/mo
Upfront payment of $120 for 6 months <br>(equivalent to $20/month)<br>Taxes and regulatory fees included.
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What happened to Hello Mobile?
Hello Mobile shut down after six years of service. It's not exactly clear why the carrier closed, but its customers were transferred to Liberty Wireless to continue their plans.
On January 11, virtually all of Hello's former customers suddenly lost their service. An investigation by AndroidAuthority found there was an error in Liberty's billing system. It allowed Hello's plans to expire before their renewal date on January 15. From there, Liberty's customer service was swamped with calls for help, meaning very little assistance was offered to customers who suddenly found themselves without service.
According to Liberty, the problem should fix itself when the plans renew on January 15.
Should I stay with Liberty Wireless?
If you're a former Hello Mobile customer who is unhappy with Liberty's customer service, that's an excellent reason to switch carriers or shop around. Smaller carriers like Mint Mobile and US Mobile are constantly offering deals to new customers who switch. They also offer the same T-Mobile coverage as Hello and Liberty. In fact, you may find a better plan at a lower price than what you originally had with Hello Mobile.
Max McCaskill
Sr. Staff Writer
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