To find out if there is a Cox internet outage in your area:
- Log in to “My Account” on the Cox website from your mobile browser
- Use the Cox mobile app to find an outage alert
- Sign up for text notifications for updates on the Cox internet outage
If there's no system outage, you can troubleshoot a bad internet connection by rebooting your modem, router, and/or computer.
As one of the largest cable and internet service providers in the country, Cox Communications is not immune to the occasional internet outage.
If you are a Cox customer and your internet is down, we’ll guide you through checking if there’s a network outage and what you should do while waiting to get back online.
How to check If Cox has an internet outage
Your internet could go down for a number of reasons, but most commonly, there's either a problem with your home network/equipment or a full-service outage. Cox provides simple ways to check if there is an outage in your area, but to do so, you’ll likely need your phone’s mobile data to access the internet.
To check if there’s a Cox internet outage in your area, you can either:
- Visit Cox’s outage support page from your mobile browser and log in to “My Account” to see if your area is affected.
- Open the Cox app on your phone and look for an outage alert.
In either case, if there is an internet service outage, you’ll instantly see an alert as soon as you are logged in.
What to do during a Cox internet outage
To stay updated on the outage, opt-in to receive text message alerts in the outage alert notification on the Cox app or in your “My Account” portal. Cox recommends that you do not try to reboot your equipment (e.g., your modem/router), as this may cause other issues.
If you really need an internet connection, your phone might solve your problem. Most newer phones can function as mobile hotspots, allowing you to connect other devices to your cellular data. Check out our easy guide to mobile hotspots for more information on tethering your devices to your phone’s internet.
You could also just sit back and binge some Netflix or Hulu on your phone, or maybe enjoy some time disconnected.
Tired of dealing with internet outages?
If Cox just isn't cutting it for you, it might be time to find a better, faster internet plan. You can often save a good deal of money by switching internet providers and taking advantage of new customer deals, often locking in that low price for a couple of years.
Do some research to see who has excellent internet availability in your area. Then, find a plan that meets your household's needs and budget. Here are some of the most popular plans on the market.
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Cox
Go Fast + Mobile Unlimited
$90/mo
for 24 months. Available in select locations.
|
|
Kinetic
100 Mbps
$19.99/mo
for 1 year with AutoPay
|
|
Optimum
300 Mbps Internet
$25/mo
with $10/month eligible Auto Pay & Paperless Bill. Wired connection. WiFi speeds may vary. Not available in all areas.
|
|
Mercury Broadband
Mercury Foundation
$25/mo
with AutoPay
+ $45 Upfront
|
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Frontier
Fiber 500 Internet
$29.99/mo
with AutoPay
|
What to do when there is no outage
If, after checking with Cox, you find no outage in your area, the issue is probably on your end.
To try to solve the problem, first check to see whether your modem/router is getting power. Most home internet equipment will have flashing lights letting you know that it’s on. If there is no power, try switching to another wall outlet to see if the issue is with your electrical source. If that doesn’t work, you might have to get a new modem and/or router.
If your equipment is powered properly, now is the time to reboot your modem by turning it off and back on again. Most of the time this will solve the problem, and you should be able to get right back to work. If you’re still not getting service, check to ensure your account is in good standing. Pay any outstanding balances to get your internet back.
Still not finding the problem? Contact Cox tech support 24/7 at (866) 867-7644.
Fixing a slow Cox internet connection
Sometimes slow internet can be just as annoying as no internet at all. If you have an internet connection but it’s slower than normal, you can take some steps to try to speed it up.
First, run an internet speed test. This could determine if the problem is with your internet connection or with your computer or other connected devices. If the speed test is abnormally low, try the classic reboot trick. If turning your modem off and back on doesn’t fix the issue, you might need to contact Cox tech support.
Conversely, if the test results show that your internet speeds are pretty fast, your problem is probably with the computer or device you're using. First, try closing any unnecessary applications that might be using up your bandwidth. Also, disconnect any other devices you don't need at the moment. This might free things up and help your computer optimize its internet signal. If these tricks aren’t working, you might want to—you guessed it—reboot your device.
Are You Having Internet Speed Problems?
If you're still plagued by pokey internet, we can help. Jump over to our guide on the top reasons why your internet might be slow… and what you can do about it.
The issue just might be that your internet plan isn’t fast enough for your daily needs. To speed things up, you’ll need to upgrade to a faster internet plan. Here are some of Cox's speediest internet options:
|
Cox
Go Beyond Fast
$115/mo
for 24 months. Available in select locations
|
|
Cox
Go Beyond Fast + Mobile Unlimited
$150/mo
for 24 months. Available in select locations
|
|
Cox
Go Super Fast
$100/mo
for 24 months. Available in select locations
|
|
Cox
Go Super Fast + Mobile Unlimited
$135/mo
for 24 months. Available in select locations.
|
|
Cox
Go Even Faster
$85/mo
for 24 months. Available in select locations
|
If you have the option, consider exploring different internet providers to get the speeds you need. Check out the fastest internet providers to find an ISP that works better for you.
Best Cox internet plans
Cox’s internet offerings range from low-speed budget plans to superfast gigabit plans. Cox also offers several bundles which typically come with lower rates (compared to buying services a la carte). If you have a big family with multiple devices connected to the internet, you might want a plan with faster speeds. If it’s just you, and you’re looking to save money, you might be perfectly fine with a 10Mbps or 25Mbps plan. Cox even offers prepaid internet service for a contract-free setup. Here are just some of the available Cox internet plans:
|
Cox
Go Fast + Mobile Unlimited
$90/mo
for 24 months. Available in select locations.
|
|
Cox
Go Fast
$55/mo
for 24 months. Available in select locations
|
|
Cox
Go Even Faster
$85/mo
for 24 months. Available in select locations
|
|
Cox
Go Super Fast
$100/mo
for 24 months. Available in select locations
|
|
Cox
Go Beyond Fast
$115/mo
for 24 months. Available in select locations
|
Best internet in your area
While Cox is one of the biggest internet providers in the country, their services are not available everywhere. To find the best internet in your area, you can use our internet search tool below and enter your ZIP code.
Angelo Ilumba
Senior Writer
Find a better internet plan
Enter your address to find the best internet providers available in your area.
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